Rapido India

I recently booked an auto ride from my area to Dwarka ISKCON Temple through Rapido for 124 (priority ride). However, after reaching the destination, the driver demanded 150, claiming he took a longer route of around 4 km.

I have been a regular user of Rapido for a long time and have always paid the exact fare shown in the app.

This kind of behavior is completely unacceptable. The driver was also disrespectful while speaking and insisted on extra payment without any valid reason.

Additionally, I have noticed multiple times that the vehicle numbers do not match the details shown in the app. Even today, the auto number seemed incorrect, which raises serious safety concerns.

As a customer, it should be my choice which route I prefer, and I should not be forced to pay extra after the ride is completed. Fares on the app are already quite high, and such practices make the experience worse.

It feels like there is no proper supervision over drivers.

I request you to:

Take strict action against such drivers

Ensure vehicle details always match for safety

Assign only well-rated and verified drivers to my rides

I am attaching screenshots of the ride and payment for your reference. If such experiences continue, I will be forced to stop using the service.

DL1RAB1513

Rohit pal

And he is dropping by the different vehicle last 4 digits are 1782

He is overcharging customers and exploiting them by asking for extra money. Instead of accepting payment through Rapido, he is asking customers to transfer money to his personal bank account.

This is the driver information and vehicle number registered on the rapido but he was coming by the different auto number end's with 1782. Please take action against him so that nobody can face the same experience.

I have also sent you the screenshot of my payment. Please take action against him.

This is with regards to my ride on 30th Dec to IGI Airport. We were supposed to go to Terminal 3 but the app did not ask for any terminals so I had simply put IGI Airport as the destination.

However, for some reason the app picked up Terminal 2 so the cab stopped there and ended the ride there but we needed to go to Terminal 3 because our flight was from there. We didn't want to be stranded there with our family so we tried booking another Rapido XL ride from there but there was not any option available for XL. So, the driver dropped us there offline but he charged us 594 rupees for just 2 KMs which was exorbitantly high!!!

I would like to escalate this matter because I tried raising this issue via the Help option in the app several times and kept waiting for an agent to talk to but didn't get any response at all. I will write this on all social media platforms that how their drivers loot and deceive customers!!!

मझ आपक Rapido Office क Imploy क खलफ complain करन ह जसन मर सथ गद behivour कय और मर मबइल भ तड दय जसस मर नकसन हआ और मर कफ समय खरब हआ और आपक office क Imploy न मझ धमक द क तर Id बद कर दग और मर id बद कर द
आपक एक imploy Drink करक office आय थ और उनक वजह स मझ नकसन हआ जसस मर फन उनहन तड दय और मझ मर Rapido Id बद करन क धमक द और बद कर द जसस मर फन ठक करन क खरच 2800 आय।
आज ( 06.04.2026 ) पर दन rapido caption app main dikkat aa rahi thi और आपक imploy न कछ बतय नह मन आपक imploy क घर स Pic करक office तक Drop कय और App main payment ki dikkat ki vajah se आपक imploy न मर सथ गद बतमज क और मर फन तड क मर नकसन कय main आपक imploy क खलफ ligal action lungaa mere pass sab सबत hai आपक imploy क खलफ आप अपन imploy क दखत नह ह Drink करक office जत ह अब मर ज नकसन हआ ह उसक पस कन दग ज आपक imploy न कय मर सथ ...
म चहत ह आप अपन imploy क खलफ करवह कर और मर नकसन क भरपई कर
वरन म ligal action lungaa aapke imploy न मर id bhi band kr di
Number - 853502****
Please meri id ko aap open kr dijiye phir se

I am writing to raise a serious complaint regarding an incident that occurred during a ride booked through the Rapido platform. During the ride, I fell from the e-rickshaw and sustained physical injuries, including facial swelling, gum bleeding, and dental trauma (a chipped and slightly displaced tooth causing numbness).

Additionally, my personal belongings were damaged; my phone screen has developed multiple cracks, and my spectacles were broken. Despite this incident, the driver denied responsibility, and I was still required to pay the full fare. This has caused both physical distress and financial loss. I have photographic evidence of my injuries and the damaged items, and I will also be obtaining medical and dental reports.

I request the following: Full refund of the ride fare Compensation for medical and dental expenses Reimbursement/compensation for the damaged phone and spectacles Appropriate action against the driver This is a serious safety concern, and I request that this matter be escalated and addressed urgently.

I look forward to a prompt and fair resolution. Sincerely, Shreyashi Das 997143****

You driver stole my item which i sent in a parcel, 1800 rupees got credited to Rapido wallet , this happened on 4th Apr, i was told to share my govt. Id and refund will go to my account.

i have shared my id and people have just been closing and resolvinf chats with no solution, I do not want the rapido cash, I need the 1800 sp that I can Pay for the lost Item. I am done following up since 4th Apr please get this done, I dont have the product because your driver stole it and I am at a loss and your rapido credit is no use for me.

I have so many tickets logged with my ID, worst service and mental harassing service! I will never use Rapido again.